Data Privacy & Complaints Declarations
Beaumont Governance S.A.
Data Privacy & Complaints Declarations - Beaumont Governance S.A.
Beaumont Governance S.A. is a financial sector professional – professionnel du secteur financier (“PSF”), subject to the supervision of the Luxembourg regulator, the Commission de Surveillance du Secteur Financier (CSSF).
On 25th May 2018, the General Data Protection Regulation (GDPR) came into effect across all EU member states. The GDPR provides one framework data protection law for Europe, representing a significant harmonisation of data protection requirements and standards across the EU. It describes how organisations — including Beaumont Governance S.A. (hereafter refereed to as "BG") and other affiliated entities (collectively "BG", "we" or "us") — must collect, handle and store personal information.
All personal information retained by BG will be kept confidential. Other than with our agents and service providers, we do not share your personal information with any person who is not affiliated with BG. Personal information received by BG and its affiliates will be used for specific purposes for which it was collected, e.g. responding to requests for information on our services or performing background checks necessary to meet regulatory obligations. We do not retain any personal
information other than what we believe is necessary for any of these purposes and we do not retain personal information for any longer than is reasonably necessary to do so.
We have procedures in place and take reasonable steps to ensure that your personal information is accurate, updated and secure. If you would like us to update or correct your personal information, or if you require details of the personal information relating to you which is retained by BG, please contact us by email (firstname.lastname@example.org) citing “Personal Data Request” as the subject). The data controller will supply a request form. We will be happy to deal with any reasonable request within a time frame of maximum 30 days. If at any time you no longer wish to receive information from BG and its affiliates you can advise us by return email. BG reserves the right not to distribute to any person.
BG places a high value on ethical behaviour, integrity and its good name and reputation. BG expects all employees and associated individuals to be aware of their professional obligation to transact their business affairs in a legal and ethical manner.
BG seeks to ensure that:
there is proper handling of complaints from clients;
complaints are independently reviewed;
the reason for the complaint is understood;
appropriate remedial action following a complaint is taken on a timely basis;
the client is advised of additional avenues of redress available if the complaint has not been resolved to a client’s satisfaction; and
complaints are properly recorded, documented and reported to the CSSF in accordance with local regulatory requirements.
Where a complainant deems that a response received from BG is unsatisfactory, the complainant is hereby advised that the complainant has recourse to the CSSF out-of-court complaint resolution procedure as set out in CSSF Regulation No. 16-07-02. The complainant may then proceed to file the complaint directly with the CSSF (using the form below and following the instructions specified therein: https://www.cssf.lu/fileadmin/files/Formulaires/Reclamation_111116_EN.pdf). The CSSF will provide the parties with a reasoned conclusion that will remain non-binding to the parties within
90 days following receipt of a valid request (as defined in Article 4 of CSSF Regulation N° 16/07).